FAQs

Retro Rat

Find quick answers to common questions about shopping, shipping, payments, and returns at Retro Rat.

1. Shipping & Delivery

Q: Do you ship outside the United States?
A: Currently, we only ship within the United States and do not offer international delivery.

Q: Is shipping free?
A: Yes, we provide free standard shipping on all orders with no minimum purchase required.

Q: How long does delivery take?
A: Estimated delivery time is 6–12 business days, which includes:

Processing Time: 1–3 business days (Monday–Friday)
Transit Time: 5–9 business days (Monday–Friday)

Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (EST) are processed the same business day. Orders placed after this time are processed the next business day.

2. Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, including:
Visa, Mastercard, American Express, Discover, and other secure payment options.

Q: Is my payment information safe?
A: Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full payment details on our servers.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused and returned in original packaging.

Q: How do I request a return?
A: Contact us at support@retrorat.shop with your order number and reason for return. Our team will guide you through the process.

Q: Do you offer refunds or replacements?
A: Yes. Approved returns are eligible for refunds. Defective or incorrect items may be replaced at no extra cost.

4. Orders & Tracking

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates typically appear within 24–48 hours.

Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of placing them. After that, processing may already begin.