Select the product you would like to purchase, add it to your cart, and continue through checkout. Review your product, shipping, and order information carefully before completing your purchase.

Contact us as soon as possible if you need to make a change. We may be able to assist if your order has not yet entered processing or shipment. Once processing or shipment has begun, changes may no longer be possible.

Cancellation requests should be submitted as soon as possible. We will make reasonable efforts to accommodate a request, but cancellation cannot be guaranteed after an order has entered processing or shipment.

Retro Rat currently ships to addresses within the United States only. We do not currently offer international shipping.

Yes. Free shipping is available on all U.S. orders with no minimum purchase requirement.

Orders generally require 1–2 business days for processing before they are dispatched to the applicable shipping carrier.

After dispatch, carrier transit is generally estimated at 2–5 business days. Including processing time, the estimated total delivery timeframe is approximately 3–7 business days.

These are estimates rather than guaranteed delivery dates. Carrier delays, weather, holidays, address issues, and other circumstances may affect delivery.

Our order cutoff time is 6:00 PM Eastern Time (ET), Monday through Sunday. Orders received after the cutoff are generally treated as being received on the next applicable processing day. The cutoff does not guarantee same-day shipment.

Orders are shipped within the United States using USPS, UPS, or FedEx, depending on the shipment.

Yes. Once your order has been dispatched, available shipping confirmation and tracking information will be provided. Carrier tracking updates are supplied by the applicable shipping carrier.

Delivery estimates can be affected by carrier delays, weather, holidays, address problems, and other circumstances. If your shipment appears significantly delayed, contact us with your order number and tracking information so we can assist.

Eligible items may generally be returned within 30 calendar days from the date of delivery, subject to the conditions and exclusions in our Refund & Return Policy.

Returned products should generally be unused and in their original condition. Original packaging, accessories, components, and other included items should be returned where applicable.

No. Certain items may be ineligible depending on their condition, use, damage, missing components, final-sale status, or other applicable restrictions. Please review our Refund & Return Policy before sending an item back.

Contact Retro Rat before sending an item back. Please provide your order number, the item you would like to return, and the reason for your return request. We will review the request and provide instructions when applicable.

Retro Rat does not charge a restocking fee for approved returns.

After an approved return has been received and inspected, an approved refund is generally submitted to the original payment method within 2 business days.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

Contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging when available. We will review the information and help determine the appropriate resolution.

Retro Rat offers toys and a variety of retro and collectible items, including comic books, VHS tapes, video games, collectibles, and related products.

Product pages contain the available information for each item. We recommend reviewing the product title, description, specifications, images, and other listed details before purchasing.

If you need clarification before purchasing, contact our customer support team. Include the product name or relevant item information so we can assist you as efficiently as possible.

Available payment methods are displayed during checkout. Depending on availability, accepted options may include major credit and debit cards and supported digital payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay.

A payment may be declined because of incorrect payment information, insufficient available funds, bank restrictions, security checks, or another reason determined by your payment provider.

Check your payment information or contact your payment provider if the issue continues.

If payment authorization is unsuccessful or a payment is reversed, an order may not be completed or may require additional action. Any applicable refund or payment adjustment is handled according to the payment method and circumstances involved.

For order-related questions, please provide your order number, name, email address, and a clear description of the issue. Photos can also be helpful when reporting damaged, defective, or incorrect items.

You can contact Retro Rat by email at support@retrorat.shop or by phone at +1 727-330-6131.

Our customer support hours are based on Eastern Time (ET):

Monday–Thursday: 11:00 AM–6:00 PM
Friday–Saturday: 11:00 AM–8:00 PM
Sunday: 11:00 AM–6:00 PM

Retro Rat's business address is: 1915 E Bay Dr, Largo, FL 33771, United States.