Refund policy

Retro Rat

At Retro Rat, we specialize in unique and collectible toys, and we want every customer to feel confident when shopping with us. This policy explains how returns, refunds, and related concerns are handled for orders placed on our website.

1. 30-Day Return Period

We offer a 30-day return window starting from the date your order is delivered. Requests made after this period may not be approved.

2. Conditions for Returns

To qualify for a return, items must meet all of the following requirements:

Unused and in the same condition as received
Returned in original packaging with all included parts
Free from damage caused after delivery
Accompanied by proof of purchase (order confirmation or receipt)

Items that are not eligible for return include:

Final sale or clearance products
Opened collectible toys where the original seal is broken
Items altered, assembled, or damaged by misuse

3. Starting a Return

To request a return, please contact our support team:

Email: support@retrorat.shop
Phone: (727) 330-6131

Include your order number and a brief explanation of the reason for the return. If approved, we will provide step-by-step return instructions.

Important: Returns sent without prior authorization may be declined.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, notify us within 7 days of delivery.

Please include photos of the issue so we can review it quickly. If confirmed, we will:

Send a replacement at no cost, or
Issue a full refund, including any applicable shipping fees

5. Refund Processing

After we receive and inspect your returned item:

Approved refunds are issued within 5–10 business days
Refunds are returned to the original payment method
Processing time may vary depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

6. Return Shipping Responsibility

If the return is due to damage, defect, or incorrect shipment, we cover return shipping
For all other returns (e.g., change of mind), the customer is responsible for return shipping costs

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Exchanges

We currently offer exchanges only for items that are defective or damaged. For all other cases, we recommend placing a new order after completing a return.