Refund policy

At Retro Rat, we value every customer and want you to shop with confidence. This Refund & Return Policy explains the conditions for requesting a return, exchange, or refund for purchases made through our online store.

Return Eligibility

Customers may request a return within 14 calendar days from the date their order is delivered.

To qualify for a return, the product must meet all of the following requirements:

Be unused and in its original condition.
Include the original packaging, accessories, and any included materials.
Show no signs of damage, modification, or excessive handling.
Be accompanied by proof of purchase or a valid order confirmation.

Products that do not satisfy these requirements may not be approved for a return or refund.

Items That Cannot Be Returned

For quality assurance and safety reasons, the following items are generally not eligible for return:

Products that have been used or played with.
Items damaged due to misuse, neglect, or improper handling.
Clearance, final sale, or specially discounted products marked as non-returnable.
Products returned without their original packaging or essential components.

How to Request a Return

If you wish to return an item, please contact our customer support team with your order information before sending the product back.

Provide:

Your order number.
The reason for the return.
Photos of the item if it is damaged or incorrect.

Once your request has been reviewed, our team will provide return instructions if your request is approved.

Refund Process

After the returned item is received and inspected, we will notify you regarding the outcome of your refund request.

If approved, the refund will be issued to the original payment method used during checkout.

Please allow approximately 3 business days for refund processing after approval. Depending on your financial institution, additional time may be required before the funds appear in your account.

Return Shipping Costs

Unless an item arrives defective, damaged during transit, or the wrong product is received, customers are responsible for the cost of returning merchandise.

Original shipping fees, if any, are generally non-refundable except where required by applicable law.