Refund policy

Effective Date: September 12, 2026

At Retro Rat, we want you to shop with confidence. We understand that sometimes an item may not meet your expectations, so this Refund & Return Policy explains when a return, replacement, or refund may be available and how to request one.

Our goal is to handle every return and refund request with fairness, transparency, consistency, and clear communication.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be considered for a return, the item should generally:

  • Be unused and in its original condition.

  • Include its original packaging, labels, accessories, and components, when applicable.

  • Not have signs of customer-caused damage, misuse, alteration, or excessive handling.

  • Be accompanied by a valid order number or other reasonable proof of purchase.

Items that do not meet the applicable return requirements may not qualify for a refund or replacement.

Because Retro Rat sells collectible and entertainment products such as toys, comic books and video games, the condition of the returned item may be particularly important when determining eligibility.

For example, books and comic books should be returned in the condition in which they were received and should not have writing, marking, tearing, or other customer-caused damage.

Toys, video games, and other products should remain in their original condition and include applicable packaging and components.

2. Items That May Not Qualify for Return

Some products may not be eligible for return when they cannot reasonably be returned to their original saleable condition.

Examples may include:

  • Used or played-with items

  • Products damaged through customer misuse, improper handling, or accidental damage after delivery

  • Items with missing components, accessories, packaging, or materials where those items are relevant to the product's condition

  • Products clearly identified at the time of purchase as final sale or non-returnable

If an item is designated as final sale or non-returnable, that information will be communicated clearly where applicable.

Nothing in this policy is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable law.

3. How to Request a Return

Please contact Retro Rat before sending any product back.

To help us review your request, please provide:

  • Order number

  • Customer name

  • Product you want to return

  • Reason for the return

  • Photos of the product, when the item is damaged, defective, incorrect, or materially different from what was ordered

After receiving your request, our customer service team will review the information and provide the appropriate next steps.

Do not send a return to our business address unless Retro Rat has provided return instructions.

Restocking Fee

Retro Rat does not charge a restocking fee on approved returns.

4. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping cost.

If the return is related to an issue caused by us, such as receiving an incorrect, damaged, or defective item, we will review the situation and work with you on an appropriate resolution.

Because standard shipping is free on all U.S. orders, there is normally no original standard shipping charge to reimburse when an approved return is processed.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request:

  • Order number

  • Clear photographs of the product

  • Photographs of the shipping box and packaging, when relevant

  • A brief description of the issue

After reviewing the information, we may provide an appropriate resolution, which may include a:

  • Replacement

  • Refund

  • Other reasonable resolution

The available resolution may depend on the circumstances and product availability.

Please keep the original item and packaging until Retro Rat has completed its review, as these materials may be needed to evaluate the issue or assist with a carrier-related claim.

6. Refund Process

Once an approved return reaches us, the returned item may be inspected to confirm that it meets the applicable return conditions.

After the return has been approved:

  • Refunds are generally issued to the original payment method used for the purchase.

  • We generally process approved refunds within 3 business days after the return has been approved.

  • The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

The time we take to process a refund is separate from the time your bank or payment provider takes to post the funds to your account.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, Retro Rat may offer a replacement when a suitable replacement is available.

For other approved return requests, an exchange may be considered depending on product availability and the circumstances of the request.

Please contact us before returning an item if you are requesting an exchange or replacement.

8. Return Inspection

Returned products may be inspected after they are received.

If an item has been used, damaged, altered, or returned with missing components or packaging in a way that does not meet the applicable return requirements, the return may be declined where permitted by applicable law.

If there is an issue with the condition of a returned item, we will communicate with you regarding the available options.

9. Late or Missing Refunds

If Retro Rat has confirmed that your refund was processed but you do not yet see the funds in your account:

  1. Check your bank or payment account for the refund.

  2. Contact your bank, card issuer, or payment provider, as posting times can vary.

  3. If the refund still cannot be located, contact Retro Rat with your order information.

We will review the available refund information and assist you as appropriate.

10. Important Return Information

Returns must be requested within 30 calendar days of delivery.

Contact Retro Rat before sending any item back.

Approved returns have a $0 restocking fee.

Returned products should generally be unused and in their original condition.

Damaged, defective, incorrect, or materially different items should be reported promptly so we can review the situation.

Return eligibility may depend on the product's condition, the reason for the return, and whether the product was identified as final sale or non-returnable at the time of purchase.

11. Contact Information

For questions about returns, refunds, replacements, damaged products, or your order, please contact Retro Rat.

Retro Rat

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 727-330-6131

Email: support@retrorat.shop

Customer Support Hours — Eastern Time (ET)

Tuesday–Thursday:11 AM–6 PM

Friday–Sunday:11 AM–8 PM

Messages received outside our support hours will be addressed during the next available support period.

12. Our Commitment

At Retro Rat, we believe returns and refunds should be handled through a process that is clear, transparent, and straightforward.

We will review requests based on the information provided, the condition of the returned product, the applicable terms of this policy, and applicable law.

If you have any questions about whether your purchase may qualify for a return, refund, or replacement, please contact us before sending the item back.