Privacy policy

Retro Rat

Retro Rat (“we,” “our,” or “us”) operates this website and provides access to our products, services, and content (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our store.

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide a smooth and secure shopping experience. Depending on how you interact with our store, we may collect:

a. Information You Provide Directly

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through third-party providers)
Account login details (if applicable)
Messages sent to our support team

b. Information Collected Automatically

IP address
Browser type and device details
Website usage behavior (pages viewed, clicks, time spent)
Cookies and similar tracking technologies

c. Order & Transaction Details

Products viewed, added to cart, or purchased
Purchase history, returns, and exchanges

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

Order Fulfillment: Process payments, ship orders, and send confirmations
Customer Support: Respond to inquiries and provide assistance
Website Improvement: Enhance performance, usability, and product offerings
Marketing: Send promotional emails (you can unsubscribe anytime)
Fraud Prevention: Detect and prevent unauthorized or suspicious activity
Legal Compliance: Meet applicable laws and regulatory requirements

3. Payment Security

We do not store your full payment details on our servers. All transactions are processed through secure, PCI-compliant payment providers to ensure your information remains protected.

4. Sharing of Information

We may share your information with trusted third parties only when necessary:

Service Providers: Payment processors, shipping partners, hosting services, and analytics tools
E-commerce Platform Providers: Our store is powered by Shopify, which may process data to operate and improve the platform
Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve site functionality
Analyze traffic and user behavior
Deliver relevant advertisements

You can manage or disable cookies through your browser settings.

6. Your Privacy Rights

Depending on your location (including certain U.S. states), you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications

To exercise your rights, contact us using the details below.

7. Data Retention

We keep your information only as long as necessary to:

Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes

8. Data Security

We implement appropriate safeguards to protect your information. However, no system can guarantee complete security, and data transmission over the internet may carry some risk.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.