Shipping policy

Shipping Information

At Retro Rat, we strive to provide a smooth and dependable shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

 Free Shipping Within the United States

We are pleased to offer FREE Standard Shipping on all orders delivered within the United States. No minimum purchase is required unless otherwise stated during a promotional event.

Order Cut-Off Time

To help ensure prompt processing, our daily order cut-off is:

  • 2:00 PM Eastern Time (ET)

  • Orders received after 2:00 PM ET will begin processing on the next business day.

Order Processing Time

After your payment has been successfully authorized, orders are generally prepared and processed within 1–2 business days.

Orders placed on Mondays (when our support office is closed), weekends, or recognized public holidays may require additional processing time and will be handled on the next available business day.

When your order ships, you will receive a confirmation email with available tracking details.

Delivery Estimates

United States

  • Standard Delivery: 3–5 business days

  • Shipping Cost: FREE

Delivery timeframes are estimates only and may vary due to carrier operations, weather conditions, peak shopping seasons, or other unforeseen circumstances.

Shipping Availability

Retro Rat currently ships to customers across the United States. If international shipping becomes available in the future, eligible destinations and applicable shipping terms will be displayed during checkout.

Order Tracking

After your package leaves our fulfillment facility, you will receive a shipment notification containing tracking information (when provided by the carrier).

Customers can use the tracking number to monitor the progress of their shipment throughout transit.

Shipping Address Responsibility

Please review your shipping information carefully before placing an order.

Retro Rat is not responsible for delays, failed deliveries, or returned shipments resulting from:

  • Incorrect addresses

  • Missing apartment or suite numbers

  • Invalid postal codes

  • Incomplete customer-provided information

If you notice an error after placing your order, contact us immediately. While we will make every reasonable effort to assist, address changes cannot be guaranteed once processing has begun.

Shipping Delays or Lost Packages

While we partner with reliable shipping carriers, unexpected delays may occasionally occur due to circumstances outside our control.

If your package is delayed, missing, or arrives with visible shipping damage, we recommend:

  1. Checking the latest tracking updates.

  2. Contacting the shipping carrier for additional information.

  3. Reaching out to Retro Rat if further assistance is needed.

Our support team will gladly help investigate shipment-related concerns whenever possible.

Need Assistance?

If you have any questions regarding shipping, delivery status, or your order, please contact us.

Retro Rat

Business Address:
1915 E Bay Dr
Largo, FL 33771
United States

Phone: (727) 330-6131

Email: support@retrorat.shop

Support Hours (Eastern Time)

  • Friday – Saturday: 11:00 AM – 8:00 PM

  • Sunday: 11:00 AM – 6:00 PM

  • Tuesday – Thursday: 11:00 AM – 6:00 PM

  • Monday: Closed

Thank you for choosing Retro Rat. We appreciate your trust and are committed to delivering a transparent, reliable, and enjoyable shopping experience.