Shipping policy

Effective Date: September 12, 2026

Welcome to Retro Rat. We want your order to reach you safely and as smoothly as possible. This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

Retro Rat offers free shipping on all orders within the United States. There is no minimum purchase requirement for free shipping.

1. Order Processing

After an order is successfully submitted and payment has been confirmed, we begin preparing the items for shipment.

  • Estimated processing time: 1–2 business days.

  • Processing may include order review, item preparation, packing, and preparation for carrier pickup.

  • Orders received after our daily cut-off time will generally begin processing on the next available business day.

  • Orders placed on Sunday or applicable U.S. holidays will generally begin processing on the next available business day.

  • Once your order ships, we will provide a shipping confirmation email with tracking information when available.

Processing time is separate from carrier transit time.

2. Order Cut-Off Time


6:00 PM Eastern Time (ET), Monday through Sunday
Eastern Time (ET).

3. Shipping Coverage

Retro Rat currently ships within the United States only.

We do not offer international shipping at this time.

Shipping availability may depend on the destination address and the service coverage provided by the shipping carrier.

4. Free Shipping

Free shipping is available on every U.S. order with no minimum purchase requirement.

  • No minimum order value is required.

  • No standard shipping charge is added to eligible U.S. orders.

  • Free shipping applies to orders shipped within the United States.

  • International shipping is not currently available.

Any shipping option displayed during checkout will reflect the services available for the applicable order and destination.

5. Estimated Processing Time

Orders generally require 1–2 business days for processing.

Processing begins after the order is successfully placed and payment has been confirmed.

The processing period allows our team to prepare your items, verify order details when necessary, package the order, and arrange shipment with the selected carrier.

Processing time does not include carrier transit time.

Processing and shipping estimates are provided for general guidance and may occasionally take longer because of circumstances such as holidays, unusually high order volume, or other operational delays.

6. Shipping Carriers

Once an order has completed processing, it will be handed to an available shipping carrier.

Retro Rat may use the following carriers for U.S. shipments:

  • USPS

  • UPS

  • FedEx

The carrier used for an order may vary based on the destination, package requirements, availability, and other shipping considerations.

7. Estimated Transit and Delivery Time

After an order has been dispatched, the carrier transit period begins.

Estimated carrier transit time: 2–5 business days after dispatch.

Combining the estimated processing and transit periods:

1–2 business days processing + 2–5 business days carrier transit = approximately 3–7 business days total.

This is an estimated delivery timeframe, not a guaranteed delivery date.

Actual delivery may vary depending on the destination, carrier operations, weather, holidays, seasonal shipping volume, transportation conditions, and other circumstances outside our reasonable control.

Please consider the full estimated timeframe when planning for your order's arrival.

8. Tracking Information

When tracking information is available, it will generally be provided in your shipping confirmation email after your order has been shipped.

You can use the tracking number to check the shipment's progress through the applicable carrier.

Tracking information may not become active immediately after shipment. Please allow the carrier some time to scan and update the tracking record.

If tracking does not update as expected, you may contact us for assistance.

9. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please carefully review:

  • Your full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City, state, and ZIP code

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, delivery may be delayed or the package may be returned.

If you notice an address error after placing an order, contact Retro Rat as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once processing or shipment has begun.

10. Delayed or Lost Shipments

Delivery estimates are not guarantees. Shipments can occasionally experience delays because of weather, carrier disruptions, high shipping volume, transportation issues, holidays, or other circumstances.

If your shipment appears to be significantly delayed or potentially lost:

  1. Contact Retro Rat as soon as possible.

  2. Provide your order number and tracking information, if available.

  3. We will review the available shipment information.

  4. When appropriate, we may work with the applicable carrier to investigate the shipment.

  5. We will provide assistance based on the circumstances and our applicable store policies.

For a package showing as delivered but not received, please first check the delivery location and surrounding areas and review the carrier's tracking information. You may also contact the carrier directly while we assist with reviewing the situation.

11. Damaged Shipments

We take care in preparing orders for shipment, but packages may occasionally be damaged during transportation.

If your order arrives with visible damage, please contact us promptly.

To help us review the issue, we may request:

  • Order number

  • Photographs of the shipping package

  • Photographs of the damaged item

  • Other information reasonably needed to evaluate the situation

After reviewing the information, we will explain the available next steps in accordance with our applicable Return and Refund Policy.

12. Holidays and Unexpected Delays

Shipping and processing schedules may be affected by:

  • U.S. holidays

  • Severe weather

  • Natural events

  • Carrier service interruptions

  • High seasonal shipping volume

  • Transportation disruptions

  • Other circumstances outside our reasonable control

When these situations occur, an order may take longer than the standard estimated timeframe.

A carrier delay does not necessarily mean that your order has been lost or that there is an issue with the order itself.

13. International Shipping

Retro Rat does not currently offer international shipping.

Our standard shipping service is limited to addresses within the United States.

Because international shipping is not offered, we do not process international customs duties, import taxes, VAT, or international delivery charges through our standard checkout shipping service.

14. Shipping Questions and Customer Support

If you have a question about shipping, tracking, delivery, or an existing order, you can contact Retro Rat using the information below.

Retro Rat

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 727-330-6131

Email: support@retrorat.shop

Customer Support Hours — Eastern Time (ET)

Tuesday–Thursday:11 AM–6 PM

Friday–Sunday:11 AM–8 PM

Messages received outside our stated support hours will be addressed during the next available support period.

15. Our Commitment

At Retro Rat, we aim to provide clear shipping information, transparent delivery estimates, and dependable customer support.

We will communicate important shipping information as accurately as reasonably possible and will not represent estimated processing or delivery times as guaranteed dates.

If you have questions about a specific order or shipment, please contact us using the phone number or email address provided above.