Shipping policy

Retro Rat

At Retro Rat, we are dedicated to delivering your favorite toys and collectibles quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders across the United States.

1. Shipping Coverage

We currently ship to all locations within the United States. At this time, international shipping is not available.

2. Shipping Costs

Free Shipping: We proudly offer free standard shipping on all orders
No minimum purchase required
No hidden handling or service fees

3. Order Processing Time

Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday
Orders placed after the cut-off time will be processed on the next business day
Orders placed on weekends or holidays will begin processing on the next business day

Handling Time: 1–3 business days (Monday–Friday)

4. Estimated Delivery Time

Transit Time: 5–9 business days (Monday–Friday)
Total Estimated Delivery Time: 6–12 business days from the date of order

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or high shipping volumes.

5. Shipping Carriers

We partner with trusted U.S. carriers such as:

USPS
UPS
FedEx

Carrier selection is based on your location and order details to ensure efficient delivery.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information typically becomes active within 24–48 hours
You can monitor your shipment directly through the carrier’s website

7. Address Accuracy

Please double-check your shipping details before completing your order.

Retro Rat is not responsible for deliveries sent to incorrect or incomplete addresses provided by customers
If you notice an error, contact us immediately at support@retrorat.shop

We cannot guarantee address changes once an order has been processed.

8. Delivery Issues

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and item. We will assist with a replacement or refund.